Local Resources

Canada has three different levels of government. Federal, provincial, and municipal – each have their own roles and responsibilities, and they generally cannot overrule another government's jurisdiction. Depending on the issue you have you may be required to contact another office. Below are resources and contact info.

Provincial

As a Member of the Ontario Legislative Assembly, I can help you with items within Ontario's jurisdiction. These are just a few examples:

  • Anniversary, Birthday and Special Event Scrolls
  • Birth Certificates, Death Certificates & Marriage Certificates
  • Family Responsibility Office (FRO) Issues
  • Health Cards
  • OHIP Issues
  • Highways
  • Natural Resources & the Environment
  • Ontario Disability Support Program (ODSP)
  • Ontario Student Assistance Program (OSAP)
  • Trillium Drug Program
  • Workplace Safety & Insurance Board (WSIB)

You can fill out a casework contact form here

Municipal – talk to your local City Councillor

  • Animal Control
  • By-law Enforcement
  • Subsidized Housing Issues
  • Land Use Planning
  • Local Public Transportation
  • Local Roads and Snow Removal
  • Noise Complaints
  • Ontario Works (Social Assistance)
  • Police & Fire Protection
  • Property Taxes
  • Recreation
  • Waste Collection & Recycling
  • Water & Sewer Services

Federal – talk to your local Member of Parliament

Chandra Arya, Member of Parliament for Nepean

  • Banking Concerns & Issues
  • Canada Pension Plan
  • Old Age Security
  • Census
  • Citizenship Issues
  • Criminal Law
  • Currency
  • Employment Insurance
  • Federal Income Tax & CRA
  • Foreign Policy & Foreign Relations
  • Immigration/Sponsorship/Visitors Visas
  • National Defence
  • Postal Service
  • Social Insurance Numbers

Government of Ontario 

Arts and culture

  • Performances, galleries, museums, grants and heritage properties.

Business and economy

  • Business owners, research grants, economic development, trade and more.

Driving and roads

  • Road conditions, licence and registration and more.

Education and training

  • Schools, financial aid, skills training and child care.

Environment and energy

  • Conservation, air, water, fish and wildlife, electricity and more.

Health and wellness

  • Health card, locations, wellness and disease prevention.

Home and community

  • Address change, birth and marriage certificates, tenant protection and more.

Jobs and employment

  • Jobs, training, employment standards and employer hiring incentives.

Law and safety

  • Legal system, consumer rights, courts, police, emergency and victim services.

Rural and north

  • Local food, agriculture, communities and development.

Taxes and benefits

  • Financial supports, personal income tax, HST and business taxes.

Travel and recreation

  • Ontario parks, fishing and hunting and tourism.

Other Resources 

School Boards 

Ottawa Catholic School Board

Conseil des écoles catholiques du Centre-Est

Conseil des écoles publiques de l'Est de l'Ontario

  • Find your trustee here

Ottawa-Carleton District School Board

  • Find your trustee here

Local Community Associations 

Cedarhill

  • Cedarhill Estates is in the heart of Nepean and surrounds the Cedarhill Golf Course

Country Place

  • Situated in Ottawa (Nepean South), Country Place has been a thriving residential community since the early 1970s.

East Barrhaven

  • Representing the eastern half of the community of Barrhaven. 

Fallowfield Village

  • Fallowfield is located in the triangle of Fallowfield Road, Richmond Road and Steeple Hill Crescent and also includes Richmond Road north up to Hope Side Road.

Half-Moon Bay

  • The Association's coverage area includes Mattamy Half Moon Bay, Mattamy Half Moon Bay South, Tamarack Half Moon Bay, Tamarack The Meadows, and Minto Quinn's Pointe.

Lynwood Village

  • Lynwood Village is a neighbourhood in Bells Corners, west of Ottawa. The neighbourhood is also known as Bells Corners East.

Manordale-Woodvale

  • The boundaries of this community are as follows: Greenbank Road on the west; Woodroffe Avenue on the east; Hunt Club Road on the south and the railway tracks on the north.

Merivale Gardens

  • The Merivale Garden's community is bordered on the north by West Hunt Club Road, on the south by Slack Road, on the east by Merivale Road, and on the west by Woodroffe Avenue. There are approximately 160 homes in this neighbourhood.

Stonebridge

  • The Stonebridge community is composed of 3400 homes located in southwest Ottawa, Canada surrounding the 18-hole Stonebridge Golf Club.

Tanglewood-Hillsdale

  • The community encompasses the area, bounded by the CN tracks to the north, West Hunt Club Road to the south, Merivale Road to the east and Wooddroffe Avenue to the west.

The Glens

  • The Glens consists of Pineglen East, Pineglen West, Clearview and Grenfell Glen neighbourhoods, with homes predominantly built between the 1940’s and 1960’s.

Trend-Arlington

  • Trend-Arlington is located west of Greenbank Road, east of Highway 416 and Cedarview Road, north of West Hunt Club Road and south of the Leslie Park neighbourhood.

West Barrhaven

  • The West Barrhaven Community Association represents the interests of “Old” Barrhaven as well as newly developed areas in the Western core of Barrhaven up to Highway 416.

Westcliffe Estates

  • Westcliffe Estates (Bells Corners West), is a neighbourhood of Bells Corners, today there are a total of 1760 homes in the neighbourhood.

Health Resources 

Ottawa Public Health 

  • Ottawa Public Health  provides programs and services to individuals and communities while advocating for public policies that make Ottawa and its residents healthier. 

COVID-19 Dashboard 

The Ottawa Hospital  

  • No Canadian academic health sciences centre sees more patients than The Ottawa Hospital. They serve 1.2 million people across Eastern Ontario, striving to provide each patient with the world-class care, exceptional service and compassion that we would want for our loved ones.

Queensway Carleton Hospital 

  • Located in fast-growing Nepean, Queensway Carleton Hospital has built its reputation as a leading acute care hospital by seeing the person in each of the nearly 500,000 people who turn to it for care  each year. QCH’s agility and collaborative culture enable it to respond quickly to the most pressing healthcare challenges facing its vibrant and growing communities through advanced programs that reinvent models of patient care.

Children's Hospital of Eastern Ontario (CHEO)

  • CHEO is a pediatric health-care and research centre located in Ottawa, Ontario Canada.

Donate Blood 

  • About an hour of your time could change someone’s life. Blood and blood products are a critical part of everyday medical care including major surgeries, medical procedures, cancer treatments and managing diseases and disorders. As a blood donor you form a vital link in Canada's lifeline, helping many Canadians wake up healthy each day.

Register to be an Organ Donor 

  • By donating your organs and tissue after you die, you can save up to 8 lives and improve up to 75 more.

Champlain Local Health Integration Network      

  • The Champlain Local Health Integration Network’s (LHIN) mandate is to ensure the publicly-funded health services in our scope are well-organized, appropriately funded, and meet the health needs of the 1.3 million residents who call this region home.

Trillium Drug Plan   

  • The Trillium Drug Program (TDP) is intended for Ontario residents who have high prescription drug costs in relation to their net household income. TheTDPprovides coverage for prescription drug products (in the same manner as the Ontario Drug Benefit program) that are listed on the Formulary  

TeleHealth Ontario

Ministry of Children, Community & Social Services         

Social Assistance

Ontario Works

Ontario Disability Support Program    

Family Responsibility Office  

  • The Family Responsibility Office (FRO) helps families get the support they are entitled to by collecting, distributing and enforcing child and spousal support payments     

Workplace Help              

Workplace Safety and Insurance Board  

  • WSIB provides wage-loss benefits, medical coverage and support to help people get back to work after a work-related injury or illness.

Ministry of Labour Health & Safety Contact Centre  

Employment Standards     

  • The Ministry of Labour, Training and Skills Development enforces and promotes awareness of employment standards, such as minimum wage, hours of work, public holidays and other standards. Explore this website to learn more about employee rights and employer obligations in Ontario.    

Employer Line - Employment Standards Help                     

  • Dedicated Employer Resource for HR and Employment Advice, for all Canadian Small Businesses

Service Ontario

Drivers License

Health Cards

Birth Certificates

Death Certificates             

Newborn Baby Registration

Marriage Certificates         

Rental Housing Help     

Landlord and Tenant Board

  • The Landlord and Tenant Board (LTB) resolves:
    • disputes between residential landlords and tenants
    • eviction applications filed by non-profit housing co-operatives

Rental Housing Enforcement   

  • If you have a dispute with your landlord or tenant related to the offences, you can work with the Rental Housing Enforcement Unit to solve the problem.  

Landlord Self Help Centre                 

  • Landlord’s Self-Help Centre is a non-profit specialty community legal clinic funded by Legal Aid Ontario and mandated to provide support exclusively to Ontario’s small landlord community.  Theyare not a branch of the Landlord and Tenant Board.

Family Help       

Custody Review Board  

  • The Custody Review Board (CRB) hears applications and makes recommendations on the placement of young people in custody or detention.

The Bereavement Authority of Ontario  

  • The Bereavement Authority of Ontario (BAO) is a government delegated authority administering provisions of the Funeral, Burial and Cremation Services Act, 2002 (FBCSA) on behalf of the Ministry of Government and Consumer Services. Responsible for protection of the public interest, the BAO regulates and supports licensed: funeral establishment operators, directors and preplanners; cemetery, crematorium and alternative disposition operators; transfer service operators; and bereavement sector sales representatives across Ontario

Ontario Immigrant Nominee Program    

  • The Ontario Immigrant Nominee Program (OINP) is the province’s economic immigration program. It works in partnership with the Government of Canada through Immigration, Refugees and Citizenship Canada (IRCC).

Ottawa Food Bank    

  • The Ottawa Food Bank provides fresh and non-perishable food, as well as supplies such as diapers, toiletries, and cleaning supplies to its network of over 100 emergency food programs across the city. 

Famsac Food Cupboard

  • FAMSAC provides emergency food assistance to the communities of Bayshore, Bells Corners, Crystal Beach, Craig Henry, Manordale, and Trend Village

Barrhaven Food Cupboard    

  • The Barrhaven Food Cupboard is a community led non-profit that provides food assistance to individuals and families in need in the Barrhaven area.                

Seniors Help     

Retirement Home Regulatory Authority

  • The Retirement Homes Regulatory Authority is an independent, self-funded, not-for-profit regulator mandated by the government to protect and ensure the safety and well-being of seniors living in Ontario’s retirement homes under the Retirement Homes Act, 2010.

Nepean-Rideau-Osgoode Resource Center    

  • The Nepean, Rideau and Osgoode Community Resource Centre (NROCRC) is a community service organization that helps vulnerable individuals and families lead better lives. The community served includes immigrant families, families new to the area, youth, and a growing seniors population. NROCRC supports the largest population-over 200,000 people-and serves the largest physical territory of all of Ottawa's community resource centres.   

A Friendly Voice 

  • A Friendly Voice is designed to provide an option for seniors who may be feeling lonely or isolated.    

The Good Companions Centre    

  • The Good Companions is a non-profit multi-service seniors’ centre, provides opportunities for individuals to participate in social, recreational, educational and volunteer activities and benefit from social and health services.              

General Information     

Police Complaints (OPP)     

  • The Office of the Independent Police Review Director (OIPRD) is responsible for receiving, managing and overseeing all public complaints about municipal, regional and provincial police in Ontario.

Ottawa Police Complaints

Utilities

Ontario Energy Board  

  • As Ontario's independent energy regulator, the Ontario Ernergy Board makes decisions and rules to ensure that consumers are treated fairly and that the energy sector is reliable and sustainable. They oversee how energy companies operate to ensure the public interest is served.        

Enbridge Gas 

  • Enbridge Gas is a local utility provider.

Hydro One      

  • Hydro One is Ontario’s largest electricity transmission and distribution service provider.

Ottawa Hydro   

  • Hydro Ottawa delivers electricity to more than 335000 homes and businesses in Ottawa and Casselman.