Individual Supports

On this page, we have outlined supports available for individuals. 

Learn more about supports for families and caregivers

Learn more about supports for business, not for profits or nonprofits

Learn more about supports for seniors

Learn more about supports for mental health 


 

Financial help for basic needs

If you are in a crisis or emergency situation, need help paying for food and housing, and are not already on Ontario Works or Ontario Disability Support Program (ODSP), you can apply for COVID-19 Emergency Assistance.


 

Changes to renting

We’ve made temporary changes to residential rental processes. Learn about the changes and where tenants and landlords can get help. We also passed legislation to freeze rent at 2020 levels. This means that rents will not increase in 2021 for the vast majority of renters. Learn more about the rent freeze.


 

Help for electricity bills

Rate relief

Effective 12:00 a.m. on January 1, 2021, customers who pay time-of-use or tiered electricity rates, including households, farms and small businesses, will be charged the off-peak rate of 8.5¢/kWh, 24 hours a day, seven days a week. This temporary emergency rate relief will be in effect for 28 days to support households and businesses impacted by COVID-19covid 19 public health restrictions. Customers will automatically see this lower rate applied to their bills.

Low-income Energy Assistance Program (LEAP)

Through LEAP, low-income customers can get direct support to pay bills and ensure electricity and natural gas services are not disconnected during the COVID-19covid 19 outbreak. If you are behind on your bill and may have your service disconnected, you could qualify for:

  • $500 for electricity bills ($600 if your home is heated electrically)
  • $500 for natural gas bills

COVID-19 Energy Assistance Program (CEAP)

We are providing $9 million to help residential customers who are struggling to pay their energy bills as a result of COVID-19covid 19. Starting in January 2021, available credit amounts will increase and more families will be eligible to access funding. Residential consumers may be eligible for up to $750 in support towards their overdue electricity and natural gas bills. Contact your electricity and/or natural gas utility to apply.


 

For more info on what financial, mental health and other supports are available during COVID-19 visit: Ontario COVID-19 Support for People

 

Federal Supports 

Employment Insurance (EI) program

We made temporary changes to the Employment Insurance (EI) program to better support Canadians who need financial assistance. As of September 27, 2020, the minimum benefit rate is $500 per week before taxes in most cases.

Canada Recovery Benefit (CRB)

The CRB provides $500 per week for up to 26 weeks for workers who have stopped working or had their income reduced by at least 50% due to COVID-19, and who are not eligible for Employment Insurance (EI).

Canada Recovery Sickness Benefit (CRSB)

The CRSB provides $500 per week for up to a maximum of two weeks, for workers who:

  • Are unable to work for at least 50% of the week because they contracted COVID-19
  • Are self-isolated for reasons related to COVID-19
  • have underlying conditions, are undergoing treatments or have contracted other sicknesses that, in the opinion of a medical practitioner, nurse practitioner, person in authority, government or public health authority, would make them more susceptible to COVID-19.

Canada Recovery Caregiving Benefit (CRCB)

The CRCB provides $500 per week for up to 26 weeks per household for workers:

  • unable to work for at least 50% of the week because they must care for a child under the age of 12 or family member because schools, day-cares or care facilities are closed due to COVID-19
  • because the child or family member is sick and/or required to quarantine or is at high risk of serious health implications because of COVID-19.

Mortgage payment deferral

Homeowners facing financial hardship may be eligible for a mortgage payment deferral. The deferral is an agreement between you and your lender. Typically, the agreement indicates that you and your lender have agreed to pause or suspend your mortgage payments for a certain amount of time. After the agreement ends, your mortgage payments return to normal and the deferred payments — including principal and accumulated interest – are added to the outstanding principal balance and subsequently repaid throughout the life of the mortgage. To know if you are eligible for a mortgage payment deferral or to learn what options are available, contact your lender — your bank or your mortgage professional.

 

For more info on Federal Supports visit: Canada’s COVID-19 Economic Response Plan