MINISTER TOOK NO STEPS TO PROTECT CONSUMERS PDF Print E-mail
Monday, 27 April 2009 06:15
Monday 27 April 2009

 

Ms. Lisa MacLeod: To the Minister of Consumer Services: Why did you, as minister, ignore a call at TICO's 2008 AGM for a public inquiry into the 2006 failure at One Step Travel and why, after seven of its 10 years in business, did One Step Travel continue to operate even when TICO knew it lacked sufficient working capital, particularly in three of those years when it was running on negative capital?

Hon. Harinder S. Takhar: Let me say this: In the event of a travel company's failure, the first priority of TICO and our government is to make sure that people get home safely, quickly and as fast as we can do that. I know some of the concerns were raised about how One Step's failure was handled by TICO at the last annual general meeting. In that annual general meeting and after that, the board of directors of TICO have decided to conduct a third party review. That third party review is now in progress. I look forward to the report of the third party review, and if any recommendations come out of it, I will look at them.

The Speaker (Hon. Steve Peters): Supplementary?

Ms. Lisa MacLeod: While One Step failed, three consecutive Liberal ministers took no steps to protect consumers. Despite industry and consumer warnings and demands for TICO and this minister to call a public inquiry into One Step and TICO, you ignored them. They asked you for meetings. They are here today. You refused to meet with them until now, of course, you've called an audit because your government is clearly embarrassed.

My question for the Minister of Consumers: Will the minister admit that had he met with the TICO task force, the travel agents and travel wholesalers who were elected to sit on a TICO task force, information about TICO's inactions and lack of diligence in the One Step matter could have prevented similar inaction in the Conquest case?


Hon. Harinder S. Takhar: I want to welcome the member to this issue. This actually happened in 2006. Let me remind the member that TICO and the Travel Industry Act was, in fact, set by the previous Conservative government. I hope the member is not trying to suggest that we should not have helped the travellers when One Step failed and that we should not have brought them home. I hope she is not suggesting that. Our first priority is to get people home quickly, I already said that the third party review is currently under way. I look forward to their report, and if there are any recommendations that they make that we need to implement, we will look at them.